Supportive Services Assistant Manager

Milpitas, CA

We’re looking for dedicated team members to join Orange County’s largest nonprofit developer of high quality affordable housing and services that transform lives and strengthen communities.

Location: Milpitas

Status: Full Time, Hourly

Primary Objective of Position:

The  Assistant Manager is responsible for general oversight of supportive services provided to participants with the goal of increasing their ability to manage the domains of independent living.  Assistant Manager main areas of focus will be providing and coordinating efforts for on-site life skills services to participants onsite. Linkage and referrals are provided to ensure the participants are receiving all necessary services.

Major Areas of Accountability:

  • Provide supportive services to address issues and barriers that negatively impact progress toward goals
  • Monitor for warning signs of de-compensation and crisis, and responding accordingly.
  • Complete timely and accurate record keeping, documentation and reporting as needed.
  • Document resident participation in services and track progress of resident goals.
  • Complete monthly newsletters describing the available social and supportive services offered on-site and off-site, including a calendar reflecting the time and location of such services.
  • Research and maintain information on community resources for outreach, mental health, healthcare, benefits, education, employment assistance and other support services
  • Provide advocacy, onsite case management services and linkage to residents as needed. 
  • Schedule and facilitate staff and case conferencing meetings with onsite partners and property management.
  • Maintain effective relations and coordinate services between community supports, service providers and property management.
  • Coordinate resources between onsite agency partners to support residents with appropriate interventions and engagement opportunities.
  • Provide a positive atmosphere for the residents and promote community engagement.
  • Provide daily Adult Education groups/workshops onsite to residents. 
  •  Plan and coordinate 5 Health and Wellness events and 6 community building activities yearly.
  • Provide onsite life skills training and reinforcement to residents. 
  • Participate in supervision, training and retention of onsite volunteers
  • Maintain compliance records for assigned properties
  • Attend community events, meetings and networking opportunities as assigned
  • Take lead in the management of budget and expenses for assigned properties
  • In collaboration with Manager, identify and address areas of improvement related to onsite service delivery and gaps in housing supports
  • Other duties as assigned
  • Collect data and input into resident database and outcomes reporting system.
  • Outreach to tenants through regular home visits and telephone contacts, and providing a “listening ear” one-on-one to all tenants
  • Maintain responsibility for tenant rosters that show entry-exits for relevant properties
  • Provide transportation assistance as needed
  • Complete all necessary documentation including: intake assessment paperwork, living skills inventory, treatment plans, strengths assessment, outcome measures referral forms and progress notes for all new and existing residents.


Level of Education, Experience and Skill Set:

  • Bachelors Degree preferred; or equivalent experience serving homeless individuals
  • Over 21 years of age.
  • Experience working with individuals experiencing chronic homelessness and mental health challenges
  • Familiarity with the Housing First, Harm Reduction and/or Recovery Oriented service models
  • Ability to interact in a culturally diverse community
  • Ability to work effectively in an interdisciplinary team setting
  • Valid California driver’s license and availability of an insured vehicle.
  • Job includes some evening and weekend hours and travel throughout California.


Physical Demands:

The Assistant Manager Coordinator is required to talk and hear.  The employee is often required to sit and use their hands and fingers to handle or feel.  The employee is required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl.  Vision abilities required by this job include close and far vision.  Ability to operate a computer keyboard, and lift files and reports.  Exposure to glare from a computer. 


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 lbs.


Work Environment:

Working with the homeless population whether on the streets, in shelters or other places of habitation or services. Exposure to bed bugs or other infestations, unpleasant smells or odors, unclean individuals or homes due to homelessness or mental health symptoms or poverty. Some work will be in a recreational room or common area. The noise level is usually moderate but will vary depending on the activity participating in.